Web Survey Bibliography
Title Sequential or Simultaneous Multi-Mode? Results from Two Large Surveys of Electric Utility Consumers
Author Jackson, C., Ledoux, C.
Year 2014
Access date 28.08.2014
Abstract
A recent meta-analysis of the response rates in 19 multi-modal surveys offering mail and web options indicated that a concurrent web option significantly lowered overall response
rates (Medway and Fulton, POQ, Winter 2012). The impact of sequential or simultaneous multi-modal survey approaches was analyzed by comparing results from the two most recent waves of a residential appliance saturation survey conducted for Southern Company. The survey, which is conducted at three-year intervals, was conducted in 2010, and data collection for the 2013 survey wave has just been completed, with samples of 15,000 randomly-selected customers in each wave. The following data collection approaches were used in the two survey waves:
Simultaneous multi-mode: In 2010, the cover letters transmitting the original mail survey provided a URL and password at which the potential respondent could access the survey
online, rather than returning it by mail. This information was also included in a second mailing of the questionnaire to non-respondents.
Mixed sequential/simultaneous multi-mode: In 2013, the survey began with an email invitations to approximately one-half of respondents for whom email addresses were available. A reminder email was sent several days later. Subsequently, mail survey packets were sent to all non-respondents, including both those who had and had not received the email invitation. The URL and a password to access the survey were included in both the initial and reminder cover letters for the mail survey.
There was an increase in the number of web surveys completed in 2013 compared with 2010 (703 and 476, respectively). However, the overall response rate decreased from 36.9% in 2010 to 29.9% in 2013. We are currently
Access/Direct link
Year of publication2014
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography (4086)
- Online Polls and Registration-Based Sampling: A New Method for Pre-Election Polling; 2014; Barber, M. J., Mann, C. B., Monson, J. Q., Patterson, K. D.
- Keeping Surveys Valid, Reliable, and Useful: A Tutorial; 2014; Greenberg, M. R., Weiner, M. D.
- Improving Response Rates and Questionnaire Design for Mobile Web Surveys; 2014; de Bruijne, M., Wijnant, A.
- Surveying Louisiana waterfowl hunters: Open web and random mail surveys produce similar responses to...; 2014; Laborde, L. P., Rohwer, F. C., Kaller, M. D., Reynolds, L. A.
- Strategies to address participant misrepresentation for eligibility in Web-based research; 2014; Rubin, A., Coster, W., Helmuth, E., Hermos, J., Kramer, J., Rosenbloom, D.
- Accessing sexual health information online: use, motivations and consequences for youth with different...; 2014; Mitchell, K. J., Ybarra, M. L., Korchmaros, J. D., Kosciw, J. G.
- Efficiencies of Internet-Based Digital and Paper-Based Scientific Surveys and the Estimated Costs and...; 2014; Uhlig, C. E., Seitz, B., Promesberger, J., Eter, N., Busse, H.
- Does Survey Mode Still Matter? Findings from a 2010 Multi-Mode Comparison; 2014; Ansolabehere, S., Schaffner, B. F.
- Nonresponse and Mode Effects in Self- and Interviewer-Administered Surveys; 2014; Atkeson, L. R.; Adams, A. N.; Alvarez, M. R.
- Internet-Based Surveys: Methodological Issues; 2014; Albaum, G., Brockett, P., Golden, L., Han, V., Roster, C. A., Smith, S. M., Wiley, J. B.
- Mixed-mode surveys of the general population - Results from the European Social Survey mixed-mode experiment...; 2014; Park, A., Humphrey, A.
- Assessing Within-Household Selection Methods in Household Mail Surveys; 2014; Olson, K., Stange, M., Smyth, J. D.
- Invitation Design Elements in Web Surveys - Can One Ignore Interactions?; 2014; Mavletova, A. M., Deviatko, I., Maloshonok, N.
- Do Web surveys facilitate reporting less favourable opinions about law enforcement?; 2014; Boivin, R., Cordeau, G.
- Web Surveys in Official Statistics; 2014; Bethlehem, J.
- Why Do Respondents Break Off Web Surveys and Does It Matter? Results From Four Follow-up Surveys; 2014; Rossmann, J., Blumenstiel, J. E., Steinbrecher, M.
- The Effectiveness of Mailed Invitations for Web Surveys and the Representativeness of Mixed-Mode versus...; 2014; Bandilla, W., Couper, M. P., Kaczmirek, L.
- Smoking status, service use and associated factors among Japanese cancer survivors - a web-based survey...; 2014; Basaki-Tange, A., Fujimori, M., Fujisawa, D., Umezawa, S., Miyashita, M.
- Gender Differences in Internet Addiction Associated with Psychological Health Indicators Among Adolescents...; 2014; Ha, Y.-M., Hwang, W. J.
- Post-endodontic treatment of incisors and premolars among dental practitioners in Saarland: an interactive...; 2014; Mitov, G., Doerr, M., Nothdurft, F. P., Draenert, F., Pospiech, P. R.
- Mixed-Mode Designs bei Erhebungen mit sensitiven Fragen: Einfluss auf das Teilnahme- und Antwortverhalten...; 2014; Krug, G., Kriwy, P., Carstensen, J.
- Meta-analysis of randomized controlled trials supports the use of incentives for inducing response to...; 2014; David, M. C., Ware, R. S.
- Quality of physical therapy from a patient's perspective; factor analysis on web-based survey data...; 2014; Scholte, M., Calsbeek, H., Nijhuis-van der Sanden, M. W. G., Braspenning, J.
- Evaluating a Web-based health risk assessment with tailored feedback: What does an expert focus group...; 2014; Vosbergen, S., Mahieu, G. R. Laan, E. K., Kraaijenhagen, R. A., Jaspers, M. W. M., Peek, N.
- Drivers' road accident risk perception. A comparison between face-to-face interview and web-based...; 2014; Cardamone, A. S., Eboli, L., Mazzulla, G.
- Measuring Political Participation—Testing Social Desirability Bias in a Web-Survey Experiment; 2014; Persson, M., Solevid, M.
- Prioritisation of alternatives with analytical hierarchy process plus response latency and web survey...; 2014; Barone, S. Errore, A., Lombardo, A.
- Accuracy of Within-household Selection in Web and Mail Surveys of the General Population.; 2014; Olson, K., Smyth, J. D.
- Discriminating the Effects of Cannabis sativa and Cannabis indica: A Web Survey of Medical Cannabis...; 2014; Pearce, D. D., Mitsouras, K., Irizarry, K. J.
- Measurement effects between CAPI and Web questionnaires in the UK Household Longitudinal Study; 2014; Lynn, P., Vannieuwenhuyze, J. T. A.
- Role of mode in respondents’ decisions to participate in IP5: findings from a qualitative follow...; 2014; Collins, D., Mitchell, Ma.
- Understanding Society Innovation Panel Wave 6: results from methodological experiments; 2014; Allum, N., Auspurg, K., Blake, M., Booker, C. L., Crossley, T. F., D'ardenne, J., Fairbrother, M., Iacovou...
- Considerations for Conducting Web-Based Survey Research With People Living With Human Immunodeficiency...; 2014; O'Brien, K. K., Solomon, P., Worthington, C., Ibánieez-Carrasco, F., Baxter, L., Nixon, S. A., Baltzer...
- Use of a Google Map Tool Embedded in an Internet Survey Instrument: Is it a Valid and Reliable Alternative...; 2014; Dasgupta, S., Vaughan, A. S., Kramer, M. R., Sanchez, T. H., Sullivan, P. S.
- WEBDATANET: Innovation and Quality in Web-Based Data Collection ; 2014; Steinmetz, S., Slavec, A., Tijdens, K. G., Reips, U.-D., de Pedraza, P., Popescu, A., Belchior, A., ...,...
- Mining “Big Data” using Big Data Services ; 2014; Reips, U.-D., Matzat, U.
- Instant Interactive Feedback in Grid Questions: Reminding Web Survey; 2014; Kunz, T., Fuchs, M.
- What Does the Satisfaction with Democracy Measure Mean to Respondents in Different Countries? How Cross...; 2014; Behr, D., Braun, M.
- WebSM Study: Overview of Features and Pricing of Software Packages in 2014; 2014; Vehovar, V., Cehovin, G.
- Using Eye Tracking to Evaluate Email Notifications of Surveys and Online Surveys Collecting Address...; 2014; Olmsted, E. L., Nichols, E. M.
- Respondent Processing of Multiple Images throughout a Web Survey; 2014; Charoenruk, N., Stange, M.
- Using Eye Tracking to Examine the Visual Design of Web Surveys; 2014; Zhou, Q., Ricci, K., Olson, K., Smyth, J. D.
- Achieving Balance: Understanding the Relationship between Complexity and Response Quality; 2014; Kirchner, A., Powell, R.
- Question Grouping and Matrices in Web Surveys: Using Response and Auxiliary Data to Examine Question...; 2014; Bilgen, I., Stern, M. J.
- The Grouping of Items in Mobile Web Surveys; 2014; Mavletova, A. M., Couper, M. P.
- Evaluating the Efficacy of Mixed-Mode Intercept Surveys for Complex Questionnaires; 2014; Puniello, O. T.
- Experiments with Email Formatting; 2014; Lawrence, S., Phillips, B. T.
- Sequential or Simultaneous Multi-Mode? Results from Two Large Surveys of Electric Utility Consumers; 2014; Jackson, C., Ledoux, C.
- Correlates of Attrition in the German Internet Panel: Drop-Outs and Sleepers; 2014; Blom, A. G., Beissel-Durrant, G.
- Survey Breakoff in Online Panels; 2014; McCutcheon, A. L.